Privacy Policy

1. Introduction

Welcome to Wanderlust Escapes ("Wanderlust Escapes", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://wanderlustescapes.com or engage our travel services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information: Name, email address, phone number, date of birth, passport details, and nationality — collected when you make a booking enquiry, submit a contact form, or sign up for our newsletter.

Travel Preferences: Dietary requirements, accessibility needs, preferred accommodation types, and other trip-related preferences you provide us.

Payment Information: Billing address and payment details. We do not store full card numbers; payments are processed through secure third-party providers.

Usage Data: IP address, browser type, pages visited, time on site, and referring URLs — collected automatically via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

Process and manage your travel bookings and enquiries; communicate with you about your trips, promotions, and updates; personalise your experience and tailor travel recommendations; send marketing communications where you have consented; comply with legal obligations; and improve our website and services.

4. Disclosure of Your Information

We do not sell your personal data. We may share your information with:

Service Providers: Hotels, tour operators, airlines, and activity providers necessary to fulfil your booking. These partners are contractually obligated to protect your data.

Technology Partners: Analytics, payment processing, and email service providers operating under strict data-processing agreements.

Legal Authorities: Where required by law, court order, or to protect the rights of Wanderlust Escapes.

5. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. These include essential cookies (required for site function), analytical cookies (to understand site usage), and marketing cookies (to deliver relevant content). You can manage cookie preferences through your browser settings.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of seven years for legal and financial compliance. Marketing data is deleted upon unsubscription.

7. Your Rights

Subject to applicable law, you have the right to access, correct, or delete your personal data; restrict or object to processing; withdraw consent at any time; and lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at hello@wanderlustescapes.com.

8. Security

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Wanderlust Escapes
12 Jalan Bukit Bintang, Level 8, Kuala Lumpur, 55100, Wilayah Persekutuan, Malaysia
Email: hello@wanderlustescapes.com
Phone: +60 3-1234 5678